Privacy Policy

Introduction

At Plateau Orthodontics Inc., we are committed to protecting the privacy and security of our patients’ personal information. This Privacy Policy explains how we collect, share, use, and protect your personal information in accordance with applicable laws and regulations¹.

Information we collect

We collect personal information from our patients to provide orthodontic services. This information may include, but is not limited to:
• Contact information, such as your name, mailing address, email address and telephone number;
• Demographic information, such as your age and gender;
• Health information, such as your medical history, current medications, and allergies; and
• Payment information, such as your credit card number or banking information.

How we use your information

We use your personal information to provide you with dental and orthodontic care, including:
• Facilitating the booking of appointments;
• Performing orthodontic examinations and treatments;
• Maintaining and updating dental records;
• Managing patient accounts;
• Contacting patients with reminders and follow-up information; and
• Processing payments.

We may also use your information to improve our orthodontic services and to comply with legal and regulatory requirements.

We only collect personal information that is necessary for the purposes identified in this policy. Personal information is not used or disclosed for purposes other than those for which it was collected, except with the consent of the individual to whom it relates or as required by law. Personal information is retained only as long as necessary for the fulfillment of these purposes.

Information collected voluntarily

Personal information will be collected through online forms, in-person and telephone interviews, and email or telephone communication with the staff of the Plateau Orthodontics Inc.

Information collected automatically

When you connect to our website, certain personal information is exchanged between your computer and our server. This exchange is necessary so that the data contained on our website can be properly communicated to the computer equipment you use. This personal information is kept by Plateau Orthodontics Inc. only for technical and statistical purposes related to the performance of our website.
The information collected is as follows:
• the domain name of your Internet service provider;
• your IP address;
• your browser (Explorer, Firefox, etc.);
• your operating system (Windows, Mac OS, etc.);
• the date and time of your visit;
• Websites visited.

Cookies

Plateau Orthodontics Inc. does not store any cookies on a permanent basis. Only a temporary cookie is used during your visit to our website in order to improve the performance of certain features present on our website. Please note that you have the option to disable your cookies through your web browser. However, this may have the effect of restricting certain functionalities of our website.

Information sharing

Plateau Orthodontics Inc. will not give, sell, exchange or rent your personal information to third parties. We will only share information with your consent or when required by law. We will not share your personal information with third parties unless it is necessary for the provision of orthodontic services, such as with dental laboratories for the creation of dental and orthodontic appliances, or with other health care specialists to provide you with adequate and specialized dental care.

Location of your information

Personal information is generally stored or processed in facilities located in Quebec. Some of this data may be processed by third parties outside of Quebec. If this is the case, we take reasonable measures to ensure the protection of your data with the third parties in question.

Information security

We take reasonable steps to protect your personal information from unauthorized access, use or disclosure. Despite this, no security mechanism can guarantee perfect protection and there will always be some residual risk.

Orthodontie du Plateau inc. uses secure electronic records systems, effective identity and access management, and physical safeguards to protect your information, all in accordance with applicable laws and regulations. Our servers are also equipped with several firewalls, which are regularly monitored by a specialized IT company, which help protect your personal information.

Additionally, every member of Plateau Orthodontics Inc.’s staff has signed a confidentiality agreement.

Your rights

You have the right to access, modify or delete your personal information. You may withdraw your consent to the collection and use of your personal information at any time. However, it is important to note that this may prevent us from providing you with adequate orthodontic services.

If you wish to exercise these rights, please contact us by telephone at 819-595-4555 or by email at [email protected].

Changes to our Privacy Policy

We reserve the right to modify this Privacy Policy at any time to maintain compliance with applicable laws and regulations and to reflect any changes to our process for collecting personal information.

If we make material changes to the Policy, we will notify you by posting a notice or a new version of the Policy on our website.

Privacy Policy Officer

Please contact Dr. Roland El-Khoury, our Privacy Officer, at [email protected] or at 819-595-4555 for any questions regarding the Privacy Policy.²

Effective Date: September 21, 2023
Last updated: November 30, 2023

¹An Act to modernize legislative provisions as regards the protection of personal information, SQ 2021, c
25 (Law 25); Act respecting the protection of personal information in the private sector, SQ 2001, c 73
(ARPPIPS).
²Sec. 124, Law 25; sec. 32, ARPPIPS.